Privacy Policy

Introduction

Stativio ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy applies to all information collected through our website, courses, and any related services, sales, marketing, or events.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our courses or services
• Contact us through our website or by phone
• Subscribe to our newsletter or updates
• Participate in surveys or feedback forms

This information may include:

• Name and contact information (email, phone, address)
• Company or organization information
• Course preferences and learning goals
• Payment information (processed securely through third-party providers)

Automatically Collected Information

We may automatically collect certain information when you visit our website, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website information

How We Use Your Information

We use the information we collect to:

• Provide and improve our training services
• Process course enrollments and payments
• Communicate with you about our courses and services
• Send you important updates and announcements
• Respond to your inquiries and provide customer support
• Analyze website usage to improve user experience
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
• Consent: We may share information with your explicit consent

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to the processing of your information
• Withdraw consent where applicable
• Lodge a complaint with the Australian Privacy Commissioner

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide security features. This section explains how we use cookies and your choices regarding them.

What are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and enabling certain website functions.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled. They include:

• Session cookies: Maintain your session while browsing our website
• Security cookies: Protect against security threats and fraud
• Cloudflare cookies: Essential for website security, performance, and DDoS protection
• Load balancing cookies: Ensure website availability and performance

Functional Cookies

These cookies enhance your experience by remembering your preferences:

• Cookie consent preferences: Remember your cookie choices
• Language preferences: Remember your language selection
• Form data: Temporarily store form information to prevent data loss

Analytics Cookies (Optional)

These cookies help us understand how visitors use our website:

• Google Analytics: Track website usage and performance (if enabled)
• Performance monitoring: Monitor website speed and functionality
• Error tracking: Identify and fix technical issues

Cloudflare Cookies

We use Cloudflare services for website security, performance optimization, and DDoS protection. Cloudflare may set the following cookies:

• __cf_bm: Essential for Cloudflare Bot Management
• __cfduid: Used to identify individual clients behind a shared IP address
• cf_clearance: Stores the Cloudflare challenge bypass token

These cookies are essential for website security and cannot be disabled. For more information about Cloudflare's use of cookies, please visit their Cookie Policy.

Cookie Management

You can control cookies through:

• Cookie Banner: Use our cookie banner to accept or reject non-essential cookies
• Browser Settings: Configure your browser to block or delete cookies
• Opt-out Links: Use provided opt-out links for specific services

Cookie Duration

Our cookies have different lifespans:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Remain for up to 365 days
• Cloudflare cookies: Duration varies by cookie type (typically 30 minutes to 1 year)

Third-Party Cookies

Some cookies on our website are set by third-party services:

• Cloudflare: Security and performance services
• Google Fonts: Font loading optimization
• Analytics providers: Website usage analysis (if enabled)

We do not control these third-party cookies. Please refer to their respective privacy policies for more information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure that such transfers comply with applicable privacy laws and that appropriate safeguards are in place to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Complaints

If you believe we have not handled your personal information in accordance with this Privacy Policy or Australian privacy law, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992